shipping policy

We ship within the European Union. For sales outside of the EU please contact us.

General

15 kg. bags are sent with signed postal service. 40 kg. and 46 kg. bags are sent with courier/freight transport. 

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Transit Time Domestically

In general, domestic (EU) shipments are in transit for 2 - 7 days

When it comes to packages under the 38 kg, orders placed before 12:00 will be dispatched the same day, otherwise, within the next business day. Packages over 38 kg. are dependent on availability of courier/freight. We can usually arrange for the goods to be picked up within a day or two.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

 

P.O. Box Shipping

Grounds Costa Rica will not ship to P.O. box addresses because signing upon delivery is required.

Availability

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.